![]() If you entered a "Password Reminder," you can enter your 3-4 UserID and click on "Password Reminder" to obtain your hint. If you forget your UserID or Password during normal business hours (8:00am - 4:30pm, Monday through Friday), you can call ( 850) 863-7605 for assistance. Remember, there is no HLC technical support if you are working from home. If you do not have a My HealtheVet Account or are not sure, visit myhealth.va.gov/mhv-portal-web/user-login or dial 1-87 for assistance.You can access your HealthStream Learning Center account from any computer by visiting HealthStream and entering your UserID and Password. If you do not have a DS Logon Level 2 (Premium) Account or are not sure, visit or dial 1-80 for assistance. Online scheduling can access your VA Electronic Health Record (EHR) and therefore, for your security, requires a DS Logon Level 2 (Premium) Account or My HealtheVet Premium Account. You will need either a My HealtheVet Premium Account or a DS Logon Level 2 (Premium) Account to use online scheduling. To get this type of account you need to go through Authentication and have your My HealtheVet profile information (full name, Social Security Number (SSN), date of birth (DOB) and gender) linked to VA/DoD records. It gives users the highest level of access to My HealtheVet features. How do I self schedule a primary care appointment through online scheduling?Ī My HealtheVet Premium account is only for Veterans and/or VA Patients. Tap the circular arrow going counter-clockwise in the upper left corner to refresh the home screen and view the most current appointment and request information. Notifications – A button under New Appointment/Request shows you notifications about scheduled and requested appointments.User Menu (four-line icon with a silhouette) – a slide-out menu in the upper right corner of your screen that allows you to access About, Help, Feedback, Preferences, Launchpad and Logout.New Appointment/Request – buttons at the top right and bottom right of your screen, which allow you to self schedule or get help scheduling an appointment.Requests – Pending appointment requests that you have requested through online scheduling, but that have not yet been booked by a VA scheduler.NOTE: This includes all appointments, not just those scheduled through online scheduling. Appointments – Upcoming, confirmed appointments that you have booked through online scheduling, or that a VA scheduler has booked for you.Appointments/Requests – list of appointments and requests, which allow you to track statuses easily or tap on each appointment/request for more details.When you log into VA Online Scheduling, you will see four main navigation sections: Each facility determines what type of care may be scheduled at its site and how (i.e., self schedule or request) that type of care may be scheduled. Not all types of appointments are available to be self scheduled or requested to be scheduled.You can only self schedule primary care appointments at participating VAMCs where you have had a primary care appointment in the past two years.Your appointment will always be at your PACT clinic. You must be aligned with a Patient Aligned Care Team (PACT).Eligibility requirements vary by VA facility (e.g., some sites might require you to be an established patient within a service line while others might be open to anyone enrolled at the facility). Be registered at a VA health care facility that supports self scheduling and/or appointment requests for the type of appointment you are making. ![]() If you do not have a My HealtheVet Premium Account or a DS Logon Level 2 (Premium) Account, or you are not sure, visit myhealth.va.gov/mhv-portal-web/user-login or mobile.va.gov/dslogon for more information. VA Online Scheduling accesses your VA Electronic Health Record (EHR) and therefore, for your security, requires either a My HealtheVet Premium Account or a DS Logon Level 2 (Premium) Account. Have either a My HealtheVet Premium Account or a DS Logon Level 2 (Premium) Account.To find a facility near you, visit VA’s Facility Locator. If you would like to learn more about the enrollment process, visit va.gov/healthbenefits/apply or call 1-877-222-VETS. ![]()
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